Customer communication
Get the full story before the car arrives with Customer Says
A vague “makes a noise” costs you a diagnosis. Here’s how a short conversational link gets you the full concern before the vehicle is on the ramp.
Read more
Agentic AI for car dealerships
Service101 connects to your DMS to boost your dealership's profit, retention and customer satisfaction, so your team can focus on the customer.
Service software your team will actually use
Save hours with DMS integration
Connect directly to your Dealer Management System, so repair orders, customers and vehicles stay in sync automatically with no double entry.
Win approvals with digital health checks
Run EVHCs with photos, videos and measurement thresholds, then send customers a branded quote sheet they can approve online.
AI trained on real service expertise
Built on the domain expertise of the world’s top service advisor trainers, so your team communicates clearly and sells the right work.
See how Service101 is helping dealerships
Sample: replace with a real, approved customer quote
“We used to lose half a day a week re-keying jobs between the DMS and our checklists. Now the health check, the quote and the approval all sit in one place, and customers actually reply, because they can see the photos.”
Sample: real measured numbers only
TBC
Hours saved per week
TBC
Approval rate on quoted work
Meet the Service101 AI assistant
Hand the repetitive work to AI trained on service-department expertise, so your advisors spend their time on customers instead of admin.
- Drafts clear, human replies to customers
- Suggests the right work from the health check
- Answers on your dealership’s own data
Connect your stack and keep one source of truth
Service101 sits in the middle of your service workflow, syncing with your comms and DMS so one platform handles everything.
Browse integrationsIntegrations
- Podium
- Twilio
- Gmail
- AI
Surfaces they feed
- DMS
- Scheduler
- Payments
- Reviews
- Vehicles
- Parts
- Analytics
- SMS
Tenant isolation
Every dealership’s data is isolated from every other tenant, enforced at the query layer.
Least-privilege access
Access is granted per user and per dealership, with roles and permissions you control.
Encrypted in transit and at rest
Industry-standard protection, with retention that follows your agreement and the law.
Security and account controls built for multi-brand groups
Run several dealerships on one platform without their data ever meeting. Keep control of who sees what, and get the audit trail to prove it.
Read our privacy policyFrom the Service101 blog
All postsWorkshop operations
Building a service schedule your workshop can actually hit
Booking a job is easy. Booking a job the workshop can finish that day is the hard part, and it is a capacity problem, not a calendar problem.
Read more
EVHC
What a good electronic vehicle health check looks like
A red-amber-green list is not evidence. What turns a health check into approved work is showing the customer what you can see.
Read more
Frequently asked questions
Does Service101 connect to our DMS?
Yes. Repair orders, customers and vehicles sync directly with your Dealer Management System, so your team never enters the same job twice.
What is an electronic vehicle health check?
A digital EVHC: your technician records findings with photos, videos and measurements against thresholds you set, and the customer gets a branded quote sheet they can approve online.
How is our data kept separate from other dealerships?
Every query is scoped to your dealership. Another dealership asking for your records gets nothing back. Isolation is enforced at the data layer, not just in the interface.
What does Service101 cost?
Pricing is tailored to your dealership’s size and DMS rather than sold in fixed tiers. Book a conversation and we’ll put a quote together.
Which channels can we message customers on?
Service101 works with Podium, Twilio, WhatsApp and Gmail, so conversations, complaints and follow-ups all land in one place.
How long does it take to get running?
That depends on your DMS and how many sites you run. We scope it with you on the first call. Get in touch and we’ll be straight with you about timelines.
Start free. Boost profit, retention and satisfaction.
Hand the repetitive work to Service101 and keep your team focused on the customer.
Full access. No card required to start the conversation.