Blog
Practical notes on health checks, scheduling and customer communication, from the team building Service101.
Customer communication
A vague “makes a noise” costs you a diagnosis. Here’s how a short conversational link gets you the full concern before the vehicle is on the ramp.
· 4 min read
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Workshop operations
Booking a job is easy. Booking a job the workshop can finish that day is the hard part, and it is a capacity problem, not a calendar problem.
· 4 min read
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EVHC
A red-amber-green list is not evidence. What turns a health check into approved work is showing the customer what you can see.
· 5 min read
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